The underlying strength of our organization is our commitment to supporting your successful implementation or our software products. We understand that installing mission critical software like Astra is both a significant financial and organizational commitment. That is why our skilled staff prepares your software by loading your rates, taxes, store inventory and customer lists prior to installation. When you receive Astra it is ready for you to begin entering reservations.
Each park receives a personalized 2 hour orientation session with one of our trainers to help you get started and confidently begin using the product. We also provide a written manual and dozens of how-to videos to help you along.
After your initial training you may call our support line for help as questions pop up. Our technical support staff is available to assist you with Astra related questions and issues Monday through Friday from 9am to 5pm Eastern Time. There is also emergency support, for after hours and weekends. When you purchase Astra or sign up for Software-as-a-Service you are automatically enrolled in the Bronze support plan.
You may choose between three plans that would best suit your needs:
|Bronze||5 hours of telephone tech support per year|
|Silver||10 hours of telephone tech support per year|
|Gold||20 hours of telephone tech support per year|
All support plans include free updates to Astra as they are released. Typically there are 6 to 8 new releases per year. For “SaaS” (Software as a Service) customers the support at the bronze level is included in your monthly fee for the duration of your contract. For locally hosted customers the Bronze level support program is mandatory for the first year and is added to your purchase price. For support plan pricing please see our Quick Quote calculator.
If more training is needed you may choose from one of the following training options:
Have one of our certified trainers travel to your park for a two day (minimum) comprehensive training program. Your staff will learn in their own environment about all aspects of the software. Management will receive special instruction on setup, daily routines and accounting procedures. Please contact our sales staff to schedule and receive pricing for Onsite Training.
You may wish to travel to our training center in Niagara Falls, Ontario, Canada. New customers will receive 1 complementary day of training with additional training session available for a fee. Your sessions can be tailored to cover topics most important to you. Please contact our sales staff to schedule and receive more information about the Training Center option.
By using screen-sharing technology our support staff can link up and control your computer remotely from our office. We can set up 1 or 2 hour training sessions with your staff as required. Please contact our sales staff to schedule and receive pricing for Online Training.